HELP & SUPPORT
Returns & refunds.
We want your Vamakeshi ritual to begin with confidence.
Set your final return window, return address, non-returnable items and who pays return shipping after confirming the requirements that apply to your business and customers.
Contact us first
If your order arrives damaged, incorrect, incomplete or unsuitable for return in its current condition, contact contact@vamakeshi.com before sending anything back. Include your order number, a description of the issue and clear photographs of the parcel and product where helpful.
Return eligibility
For hygiene and product-safety reasons, return requests generally require items to be unused, unopened and in their original condition and packaging. We assess each request based on the order, the condition of the item and applicable consumer law. Nothing in this policy limits rights that cannot legally be excluded.
Damaged or incorrect items
Please notify us promptly after delivery if an item is damaged, defective or not what you ordered. Do not dispose of the parcel, packaging or product until we have had the chance to review the issue and provide instructions.
Approved returns and refunds
If a return or refund is approved, we will explain the next steps. Approved refunds are normally issued to the original payment method. Your bank, card issuer or payment provider may need additional time to show the completed refund.
Do not send items without instructions
Unapproved returns may be delayed, refused or unable to be matched to an order. Please wait for return instructions from our support team before posting an item back.