HELP & SUPPORT
Shipping & delivery.
We prepare every Vamakeshi order with care, so it arrives ready for your next ritual.
Delivery locations, charges, processing times and courier arrangements should be confirmed for your business and added here before launch. Estimates given at checkout or in dispatch messages take precedence where applicable.
Order processing
Orders are prepared after payment and order details have been confirmed. Processing may take longer during launches, promotions, holidays, events outside our reasonable control or where we need to clarify order information.
Delivery and tracking
When your order is dispatched, we will send an update to the contact details supplied at checkout. Tracking information will be shared where it is available from the delivery partner. Delivery dates are estimates only and can vary by destination, courier service and circumstances beyond our control.
Shipping address
Please review your delivery address carefully before placing an order. If a correction is needed, email contact@vamakeshi.com as soon as possible with your order number. We will try to help, but an address cannot always be changed once fulfilment or dispatch has begun.
Delivery issues
If a parcel appears delayed, damaged or incomplete, please contact us promptly with your order number and photographs where relevant. We may need to work with the delivery partner before a resolution can be confirmed.
Undeliverable orders
If an order is returned because an address was incomplete, incorrect or delivery could not be completed, we will contact you about the available next steps. Any reshipping charges or refund eligibility will be considered in line with the circumstances and applicable law.