HELP & SUPPORT
Frequently asked questions.
Helpful guidance for choosing, using and ordering your Vamakeshi hair-care ritual.
Our guidance is general hair-care information, not medical advice. If you have a scalp condition, allergies, are pregnant or are under medical care, please speak with a qualified healthcare professional before use.
How do I use Vamakeshi hair oil?
Part your hair, apply a small amount to the scalp and lengths, then massage gently. Leave it on for at least 30 minutes before washing with a mild shampoo. If it suits your routine, you may leave it on overnight. Start with a small amount and adjust for your hair length and texture.
How often should I use the oil?
Many customers use it two or three times a week as a pre-wash ritual. Hair and scalp needs vary, so reduce or increase frequency according to your comfort and the product directions.
Which oil should I choose?
Brigha Amla Hair Oil is intended for a nourishing ritual focused on the look and feel of strength and shine. Neem & Tea Tree Hair Oil offers a refreshing scalp-care ritual. Please read each product page and ingredient list before choosing.
Should I patch test first?
Yes. Apply a small amount to a discreet area of skin and wait 24 hours before first full use. Do not use the product if irritation occurs. Avoid contact with eyes; if contact occurs, rinse thoroughly with water.
Are the products a treatment for hair loss or scalp conditions?
No. Our products are cosmetic hair-care oils and are not intended to diagnose, treat, cure or prevent any medical condition. For persistent hair fall, dandruff, irritation or other scalp concerns, consult an appropriate healthcare professional.
How will I know my order has been received?
After a successful order, we will send an order confirmation to the contact details supplied at checkout. Please check your spam or promotions folder if it does not arrive, and contact us if you still need help.
Can I change or cancel my order?
Contact us as soon as possible with your order number. We will try to help where an order has not yet been processed or dispatched, but changes and cancellations cannot be guaranteed once fulfilment has begun.
Where can I find delivery, returns and privacy information?
Our Shipping & Delivery, Returns & Refunds, Privacy Policy and Terms & Conditions pages explain these topics in more detail.
Still need help?
Email contact@vamakeshi.com with your question and, where relevant, your order number. We will respond as soon as reasonably possible.